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Fixed - Bike arrived but without the box with tools, pedals, battery...

Aug 17, 2020 - 8:19 PM

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  • Am I the only one with this problem?

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  • Same problem here! DId you get an answer from them? a phone number where to contact them?

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  • Hey @C├ęcile Sow. The two packages can become separated during shipping and can arrive a few days apart. It will come :) Hang in there!

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  • jack:
    Hey @C├ęcile Sow. The two packages can become separated during shipping and can arrive a few days apart. It will come :) Hang in there!

    ok good to know! Thank you

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  • Anonymous:
    ok good to know! Thank you

    UPDATE: my ancillary tool box + battery + lights arrived 24h later than the bike :-)

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