Aug 27, 2020
AMX Update - Operations Update
Here at AMHQ we’re super excited to see so many of you are now out enjoying your AMXs, but there is still a long way to go. The difficulties of production and shipping during covid are ever-present but we are working through them to get bikes to every remaining Backer’s doorstep
For those up and running, we’ve loved seeing your AMX pics and reading your comments, keep them coming.
For those still waiting, we appreciate many of you are looking for a clearer idea of when your AMX will arrive. Your patience is greatly appreciated and please know we can’t wait to have each and every one of you up and riding.
As a small team we are working hard to manage this process, but are reliant on the updates provided by our production and shipping partners, who in turn are subject to their own processes and supply chains. Given the number of moving parts and the current state of the world this can lead to a lot of revisions to the schedule, which sometimes can be mitigated and sometimes lead to hold-ups. For this reason we are often unable to guarantee timeframes, and so have been reluctant to provide individual estimates where we cannot be confident of their accuracy, for example as we saw a few weeks ago when two of our containers were subject to random inspections.
But equally we hear and understand the calls for more clarity, and we are working hard to provide more personalised information in combination with our partners. From this week, following all outstanding Backers will receive a weekly progress update by email.
Nav, our founder has written an update on the process so far.
Thanks again for being patient.
Ric, Operations team.